Powered by GoTo Connect — an all-in-one cloud phone system that replaces legacy PBX with enterprise-grade communication tools at small-business pricing. We handle the setup, porting, and ongoing support so your team is up and running without the complexity.
Why GoTo Connect
GoTo Connect unifies your phone system, video meetings, business messaging, and AI tools into a single platform. No hardware to maintain, no per-feature pricing surprises — just one system that works from any device, anywhere.
Core Capabilities
AI Receptionist
A 24/7 virtual receptionist that answers every incoming call, routes callers to the right person or department, and handles after-hours inquiries — so you never miss a lead or a client.
Auto Attendants & Call Routing
Build custom call flows with a drag-and-drop Dial Plan Editor. Set business hours, holiday schedules, and department routing visually — no phone technician required. Changes take effect immediately.
Softphone App
Take and make business calls from a laptop, desk phone, or mobile — all under your business number. Hot desking lets any employee log in to any desk and pick up where they left off.
AI Call Summaries & Transcription
Every call is automatically transcribed and summarized. AI sentiment and topic detection flag calls needing review — turning your phone system into an operational intelligence tool.
Business SMS & Virtual Fax
Send and receive texts from your business number in the same app as your calls. Virtual fax delivers documents as PDFs — no fax machine needed.
Video Meetings & Screen Sharing
One-click video conferencing built into GoTo Connect. No separate app or extra license — launch a meeting from any call or schedule in advance with screen sharing included.
Number Management
Port your existing number, add toll-free or vanity numbers, and assign extensions to every team member. Local, national, and international calling from one admin panel.
CRM & Business Integrations
Integrates with CRMs, helpdesks, and productivity tools. Click-to-call, automatic call logging, and instant caller data on every inbound call. Microsoft Teams integration available.
Reporting & Analytics
Real-time dashboards show call volume, response times, missed calls, and team performance. Advanced reporting available for SLA compliance and deeper communication analytics.
What We Handle For You
- Account provisioning and initial configuration
- Number porting from your current carrier
- Dial plan and call flow design tailored to your business
- Staff onboarding and softphone setup
- Ongoing support and system changes
Who It’s For
GoTo Connect is ideal for small and mid-size businesses still on legacy phone systems, paying per-line carrier fees, or juggling separate tools for calls, texts, and meetings. We can have your team up and running in days.
Jaxn Consulting is an authorized GoTo Connect reseller and implementation partner.