How Can We Help You?
Submit a support ticket below and our team will respond based on your SLA priority level. For emergencies, call (904) 619-0966.
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Response Time SLAs
| Priority | Initial Response | Examples |
|---|---|---|
| 🔴 Critical | 1 Hour | Server down, security breach, complete outage |
| 🟠 High | 4 Hours | Partial outage, key service degraded |
| 🟡 Normal | 1 Business Day | Performance issues, non-critical errors |
| 🟢 Low | 2 Business Days | General questions, how-to, feature requests |
Emergency Support
For Critical incidents (server down, active security breach, complete loss of service):
- 📞 Call: 425-283-7378
- 📧 Email: support@jaxnconsulting.com with subject [CRITICAL]
- 🔗 Emergency Support Page
Client Portal
View and manage your existing tickets and support history.
Knowledge Base
Browse documentation, how-to guides, and FAQs.