Support
Something broken?
We’re on it.
Open a ticket and we’ll respond within your SLA. Every ticket is tracked in the client portal, so you can see status updates and history anytime.
Critical incident?
Server down, security breach or complete outage: call right away.
Subject: [CRITICAL]
Response times
How fast we respond.
Set by your service agreement. Pick the priority that fits when you open a ticket.
| Priority | First response | Examples |
|---|---|---|
| Critical | 1 hour | Server down, security breach, complete outage |
| High | 4 hours | Partial outage, key service degraded |
| Normal | 1 business day | Performance issues, non-critical errors |
| Low | 2 business days | General questions, how-to, feature requests |
Open a ticket
Tell us what’s going on.
You’ll get an email with your ticket number, and every update shows up in the client portal. The more detail you share, the faster we can fix it.
- What happened, and when it started
- Who or what is affected
- Any error messages or screenshots
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