How Can We Help You?

Submit a support ticket below and our team will respond based on your SLA priority level. For emergencies, call (904) 619-0966.

[fluent_support_form]

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Response Time SLAs

Priority	Initial Response	Examples
🔴 Critical	1 Hour	Server down, security breach, complete outage
🟠 High	4 Hours	Partial outage, key service degraded
🟡 Normal	1 Business Day	Performance issues, non-critical errors
🟢 Low	2 Business Days	General questions, how-to, feature requests

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Emergency Support

For Critical incidents (server down, active security breach, complete loss of service):

• 📞 Call: 425-283-7378
• 📧 Email: support@jaxnconsulting.com with subject [CRITICAL]
• 🔗 Emergency Support Page

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