🚨 Emergency Support
For active outages, security breaches, or complete loss of service — take immediate action below.
Step 1 — Call Us Immediately
📞 (904) 619-0966 — Available for Critical incidents per your service agreement.
Step 2 — Send a Critical Email
📧 Email support@jaxnconsulting.com with subject [CRITICAL] – Brief description. This triggers our highest-priority queue.
Step 3 — Submit a Ticket
Select Critical priority so our SLA timer starts immediately.
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What Qualifies as a Critical Incident?
- Complete server or network outage
- Active security breach or ransomware event
- Business-critical system fully unavailable
- Data loss or corruption in progress
- Complete loss of internet or communications
Target response for Critical: 1 hour. See full SLA policy.